Whisper Valley FAQs

Community FAQ


Amenities

Pool

  • What are the operating hours of the pool?

The pool is open year-round from 10:00 AM – 10:00 PM.

  • How can I access the pool?

During your new homeowner orientation, the community director will go over the pool rules with you, ask you to sign a facility usage release form, and provide you with the pool gate code.

  • How many guests can I have at the pool?

Each household may have up to five guests per day. All guests must be accompanied by an adult resident.

  • Where is the pool located?

The pool is located at 9400 Petrichor Boulevard, Whisper Valley, TX 78653.

  • Is alcohol allowed at the pool?

Use of alcohol is strictly prohibited at the pool.

  • Is food allowed at the pool?

Food and non-alcoholic beverages are allowed in the gated pool area, but not in the water. Please be courteous and pick up after yourself. NO GLASS.

  • How can I reserve the pool for a party?

Residents cannot reserve the entire pool, but they can reserve a section of seating area and allow for more guests. This reservation can be made by logging into TownSq and clicking on the Reservation link on the menu bar.


Fitness Center

  • What are the operating hours of the fitness center?

The fitness center is open year-round from 5:00 AM – 11:00 PM.

  • How many guests can I have at the fitness center?

Each household may have one guest per day. All guests must be accompanied by an adult resident.

  • Where is the fitness center located?

The fitness center is located at 9400 Petrichor Boulevard, Whisper Valley, TX 78653.

  • Are children allowed in the fitness center?

Children must be under direct supervision of a parent or guardian in the fitness center.


Discovery Center Conference/Media Room

  • How can I reserve the discovery center conference room for a party?

The conference room can be reserved by logging into TownSq and clicking on the Reservation link on the menu bar.


Discovery Center Kitchen

  • How can I reserve the discovery center conference room for a party?

The kitchen can be reserved by logging into TownSq and clicking on the Reservation link on the menu bar.



Architectural 

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form??

The architectural modification request form can be found under the Documents section of TownSq.

  • What's the process for submitting the application? How long does it take to get approval?

Open a new Architectural Application Request on TownSq. Once the application is submitted it will be reviewed by the Whisper Valley Reviewer, who is tasked to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response may take as many as thirty days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. An application fee of $25 will be charged to your HOA account for each application submitted.

  • What is the status of my application?

If you have not heard from the Community Manager or Whisper Valley Reviewer within thirty days from the date of submission, please submit a request via TownSq or email your Community Manager at Kara@WhisperValleyAustin.com


 

Community Gatherings

  • What is a community gathering?

Community gatherings are held throughout the year as a way for residents to connect with each other and the Community Director. Occasionally, guest speakers will attend, such as the developer, community vendors, and other interesting local guests. 

  • How do I find out when the next community gathering takes place?

Dates and times for upcoming community gathers will be shared via email in the monthly newsletter and posted to the events page on TownSq.

  • Where can I find notes from the most recent community gathering?

Notes from community gatherings are posted in the TownSq document library.


Common Area Maintenance 

  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for maintaining their own front and back yards, including fences, retaining walls, and landscaping. The Association maintains common areas, parks, and trails.

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

 

Service Providers

  • What is the trash/waste pick-up schedule for my community?

Waste pick-up services are provided by Texas Disposal Systems. Please contact TDS when you move in to request bins for your household. Trash pick-up occurs every Tuesday. Recycling pick-up occurs every other Tuesday.

  • What is the bulk pick-up schedule for my community?

Bulk pick-ups can be scheduled through Texas Disposal Systems. Two bulk pick-ups per year are included at no additional cost.

  • How do I get electric/water/trash service?

Electric – ESS & Bluebonnet Electric Co-Op. (800) 842-7708

Water – Austin Water (512) 494-9400

Trash – Texas Disposal Systems (800) 375-8375


  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. You should take your closing statement with you to prove ownership.

11401 US Highway 290 E, Manor, TX 78653

(800) 275-8777


Compliance 

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

  • I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. The Development Area Declaration document outlines topics of the most common sources of violations.

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:


  • TownSq App: Submit a request via our web and mobile application.


  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.



  • Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.


Documents 

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

 

Financial 

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com


  • How do I pay my assessment?

For your convenience, we offer several payment options:


Option 1: Mail-In Your Payment to the following address:


(Association Property Code) – Association Name

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447


Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.


From the web:

  • Login to TownSq at https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.


From the TownSq App:

  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making?credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ENTER CODE HERE) in the memo section of your check.

  • Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web: https://www.metrostudy.com/

  • Login to TownSq at https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.


From the TownSq App:

  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • What is my property code?

AWHV

  • What is the Management ID?

6587

  • When is my assessment due?

Assessments are collected quarterly in Jan, Apr, Jul, & Oct. Payments are due the 1st of the month and are considered late by the 11th. Prepayments are accepted.

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance.

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

PID Information

  • Who do I contact for questions about the Whisper Valley PID?

The City of Austin has hired P3Works to handle questions, assessments and admin duties related to the PID. They will also handle any future payoff calculations. You can contact them at admin@p3-works.com or 817-393-0353 with any PID-related questions.

Insurance 

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.


Owner Information 

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

 

Resales 

  • How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

  • How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

  • I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

 

Rules/Regulations 

  • What is the community's rental/leasing policy?

Residences may be leased for residential purposes for a lease term no less than six months. All leases must be for the entire residence. Owners must provide lessees copies of the association documents and provide the association with notice of the lease on or before the expiration of ten days after the effective date of the lease. Owners will be responsible for all actions of their lessees and will be held responsible for any violations of deed restrictions, including any violations, liens or penalties. For more details on Whisper Valley’s rental policy, please see paragraph 2.02 of the Development Area Declaration (CC&Rs).

  • What is the community's pet policy?

Owners and occupants are restricted to no more than two dogs and two cats per lot. Animals not considered “domestic household pets” are not allowed. No animal may be allowed to make an unreasonable amount of noise or become a nuisance. Animals must be maintained within the residence, or the fenced yard space associated, unless confined to a leash. No pets may be left unattended in yards, porches, or other outside areas, and all pet waste must be removed and appropriately disposed by the owner of the pet. For more details on Whisper Valley’s pet policy, please see paragraph 2.06 of the Development Area Declaration (CC&Rs).

  • What is the community's parking policy?

No owner or resident may park a vehicle on any road or street within the Development Area for a period in excess of thirty minutes except in the event of an emergency or as otherwise approved in writing. For extenuating circumstances, please contact kara@whispervalleyaustin.com or call the Discovery Center 512-710-3799. For more details on Whisper Valley’s on street parking policy, please see paragraph 2.22 of the Development Area Declaration (CC&Rs).


TownSq 

  • What is TownSq?

TownSq? Is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:


  • Easily communicate with neighbors, community managers, and board members?
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…


  • How do I register for TownSq?


Registering for TownSq is fast and easy. Follow the steps below to get started:


  1. Visit https://app.townsq.io/ais/sign-up
  1. Enter your Account Number and Zip code (Physical property address)
  1. Provide your email address and create a password?
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.